Privacy Policy
Last updated: 3 July 2026
1. Who we are
This policy explains how we handle personal data when you use the platform. For data you upload about your own contacts, you are the data controller and we act as a data processor on your behalf.
2. Data we process
- Account data — your name, email, hashed password, and organization details.
- Customer Data — contact records, lists, campaigns, and messages you create or import.
- Usage & technical data — logs, IP addresses, device information, and error/crash reports (via our error-monitoring tooling) used to operate, secure, and troubleshoot the Service.
3. How we use data
We use personal data to provide, secure, and improve the Service, to process payments, to send transactional messages (e.g. password resets, receipts), and to comply with legal obligations. We do not sell personal data.
4. Sub-processors
We rely on vetted third parties to run the Service — for example a payment gateway (Xendit), email delivery providers, cloud hosting, and error-monitoring tooling (e.g. Sentry) used to detect and fix problems. See our current Sub-processors list, each bound by our Data Processing Agreement.
5. Retention
We retain personal data for as long as your account is active and as needed to provide the Service, then delete or anonymize it within a reasonable period, unless a longer retention is required by law. The DPA sets out our retention schedule by data category.
6. Your rights
Subject to applicable law (including Indonesia’s UU PDP and GDPR where relevant), you may request access, correction, export, or deletion of your personal data. Account owners can export or erase their organization’s data from within the app or by contacting support.
7. Security
We use encryption in transit, per-tenant isolation, access controls, and audit logging to protect data. No system is perfectly secure; we will notify affected parties of a breach as required by law.
8. Changes & contact
We may update this policy; material changes will be notified. See also our Terms of Service. For privacy requests, contact your workspace administrator or our support contact.